Vacancies

Patient Services Team Member Vacancy

 An opportunity has arisen for Ibstock & Barlestone Surgeries to seek a new member to join our friendly, hardworking and forward-thinking Patient Services Team, due to staff progression within the surgery.

We have 2 positions available.

 Position one is for 30hours per week.

Monday – 8am – 4pm

Tuesday – 8am – 4pm

Wednesday – 7am – 3pm

Friday – 10am – 6pm

Position two is for 37.5hours per week.

Monday – 8am – 4pm

Tuesday – 10am – 6pm

Wednesday – 10.30am – 6.30pm

Thursday – 8am – 4pm

Friday – 7am – 3pm

Primarily based at Ibstock surgery.

We are a busy teaching and training practice with over 11,000 patients. Our innovative multidisciplinary team includes 4 GP Partners, 3 salaried GPs, 2 Emergency Care Practitioners, 3 Nurse Practitioners, 3 Health Care Assistants, 2 Pharmacists, Registrars and a Dispensary team who are all supported by our Patient Services Team.

What we look for in your application:

• Experience in a fast- paced customer service role.
• IT Skills (knowledge of SystmOne would be advantageous, however training is provided)
• Positive and proactive approach to work, with the ability to work under pressure.
• Ability to abide by strict confidentiality guidelines and legislation and the responsibility this brings.
• Someone who wishes to demonstration initiative and to develop their own skills further with a view to progression.

This is a challenging and rewarding role requiring initiative, intelligence, excellent communication skills, tact and discretion and provides a range of administration duties such as:

• Ensure an effective, professional and efficient service is provided to patients and any other visitors to the practice.
• Booking, cancelling and amending appointments. Including taking basic clinical details and signposting patients.
• Dealing with general enquiries via multiple platforms including but not limited to face to face, email, SMS text message, the clinical system, letter and telephone.
• Adding patient correspondence and coding data onto the clinical system.

Benefits of working with Ibstock & Barlestone Surgeries:

• Competitive salary
• Generous annual leave (4.5 weeks per year plus Bank Holidays pro rata (and your Birthday!))
• Auto-enrolment into the NHS pension scheme

Please note this role may require the ability to work at either of the practice’s two sites and move between them at short notice.

 How to apply:

If you are interested in the above position, please email your CV and a covering letter to: emma.burbank@nhs.net

Closing date: Friday 20^th October 2023

Please state on your covering letter which position you wish to apply for.

Patient Services Team Member Job Description 2023