Vacancies

Here you will find a list of vacancies for Ibstock and Barlestone surgeries.

Apprentice Customer Service Advisor – Level 2 

We have 2 exciting opportunities for 2 apprentices to join our patient services team as customer service advisors. These roles will include a wide range of administrative and front desk duties, that will help you gain the skills and knowledge within primary care, it will also help you progress to a level 3 in business administration.

To apply or to find out more, please follow the link below.

https://www.findapprenticeship.service.gov.uk/apprenticeship/1000237828

Patient Services Team Member – 37.5hours 

Due to expansion we have a full time position available at Ibstock & Barlestone Surgeries.

We have an  opportunity for a new member to join our patient services team. This opportunity will include a wide range of administrative and front desk duties. Ibstock and Barlestone surgeries are a training practice that welcomes new aspiring candidates that have a can do attitude.  This is a challenging role, requiring initiative, intelligence and excellent communication skills.

Main duties of the job

What we look for in your application:

Experience in a fast- paced customer service role.

IT Skills (knowledge of SystmOne would be advantageous, however training is provided)

Positive and proactive approach to work, with the ability to work under pressure.

Ability to abide by strict confidentiality guidelines and legislation and the responsibility this brings.

Someone who wishes to demonstration initiative and to develop their own skills further with a view to progression.

This is a challenging and rewarding role requiring initiative, intelligence, excellent communication skills, tact and discretion and provides a range of administration duties such as:

Ensure an effective, professional and efficient service is provided to patients and any other visitors to the practice.

Booking, cancelling and amending appointments. Including taking basic clinical details and signposting patients.

Dealing with general enquiries via multiple platforms including but not limited to face to face, email, SMS text message, the clinical system, letter and telephone.

Adding patient correspondence and coding data onto the clinical system.

About us

We are a busy teaching and training practice with over 11,500 patients. Our innovative multidisciplinary team includes 4 GP Partners, 3 salaried GPs, 3 Emergency Care Practitioners, 3 Nurse Practitioners, 4 Health Care Assistants, 2 Pharmacists, Registrars and a Dispensary team who are all supported by our Patient Services Team. We aim to provide a high standard of care and be committed to our patients needs, as well as being courteous, approachable, friendly and accommodating. Our staff are highly motivated and skilled that offer a warm environment.

For full Job description please follow the link below.

Patient Services Team Member Job Description 2023

If you wish to apply for this role or would like more information, please email your CV and a covering letter to-

Emma Burbank, Patient Services & IT Manager

emma.burbank@nhs.net

01530 267211